Bitch Session – Westfield Vouchers…
Today I was in town and felt like getting a spot of Indian in Riccarton Mall, and to pay I thought I would use a Westfield Voucher I had…but no, that would seem to logical and straightforward…so following is the email I sent to Westfield as a result of my lunch.
This message comes in the form of a complaint regarding the value and legality of your Westfield Vouchers…it seems that they are as worthless as the Zimbabwean Dollar as we were unable to use a $50 voucher in Riccarton to pay for some lunch…the excuse was that they are not able to give more than $5 in change…I’m sorry, but if I gave him a $50 dollar bill would I get the same answer? Lucky I actually (though often not) had money in my account to pay, but some people who would use the vouchers as a real treat for themselves are going to be mightily pissed off, not to mention being embarrassed. What is the point in having them if not they are not considered “legal tender” within your own stores? Someone paid you good money to get them, yet we cannot utilise them for the purpose they were intended?
That’s like Airbus telling QANTAS that the new 380 is only a plane in looks and concept – it doesn’t actually fly anywhere!
Either Westfield pull them off the market, or make a directive to their staff and stall holders that they must be accepted on face value otherwise I would consider it a breach of the Fair Trading Act as they cannot be used as they are advertised.
At the risk of receiving a ‘generic’ PR-response from some pimply-faced Marketing or HR Graduate who has spent the better part of their life in a book learning theory rather than experiencing real life as we who work for a living do, so please do not feel obliged to reply at all to this. Word of mouth will spread so much quicker than any amicable solution that you can come up with.
With Regards, Keith.